OUR RETURNS POLICY
Under the Distance Selling Regulations, you are responsible for the cost of all returns except where the goods are deemed to be faulty by both parties. Returns must be made within 14 days of the original purchase. You have the right to a 14 day cooling off period in which to return your purchase. You have the right to inspect the product and if after inspection you wish to return the product, please do so in its original packaging within 14 days, ensuring there is no damage to the product or its packaging. Used products cannot be returned unless they are deemed to be faulty by both parties. All goods will be inspected prior to a refund being issued.
If you would like to return your item(s) please contact us or email email@example.com, detailing the reason for return, along with your full name, your order number and the date of purchase, we will then give you the details for returning the item(s) with Royal Mail.
If the item(s) arrives damaged or is faulty, please contact us and we will send you a replacement (stock permitting).
If the 14 day return period has passed, and you would still like to return your item(s), please contact us or email firstname.lastname@example.org detailing the reason for return, along with your full name, your order number and the date of purchase. You are then responsible for sending the item(s) back to us at your own cost. Please post the item(s) to the below address, you will then need to email us a copy of your proof of postage. Failure to contact us about your return and proof of postage, can result in delays with your refund.
If you would like to return any goods purchased at www.bouncebedding.com you must let us know in writing in the first instance – see below.
Complaints relating to faulty goods should be notified in writing within 14 days of the fault becoming apparent and should be addressed to Customer Services Department, Bounce Bedding Company, 700 Winston Place, Anchorage, Alaska (Post code: 99504) or e-mailed to email@example.com . A returns number will then be issued which you should include with the returned goods and subsequently quote on all correspondence.
Please note it is very important that when you return an item, we know the order number it relates to and that we have all of your contact details. Without these details we won’t be able to take the required action.
Returned goods are your responsibility until they reach our offices. Please ensure you package your return to prevent any damage to the items or boxes. We are not responsible for any items that are returned to us damaged or in error.
In all cases, the items returned must be in their original condition. All goods will be inspected on return and any item in unsuitable condition will be sent back to you.
It can take up to 7 days for us to receive your return, depending on which postal service you use. However once we receive the item(s), we will inspect and process the goods within 24 hours to ensure you receive what you want as quickly as possible.
Please note: we have the right to reduce the amount refunded for goods which show evidence of use beyond the handling necessary to establish the nature, characteristics and functioning of the goods.
For all cancellation and returns enquiries, please email firstname.lastname@example.org in the first instance.
Returns Policy for Items on Sale
Same policy as above.
Competition Sign Up
If you have entered your details for one of our competitions, we may occasionally contact you to update you on our latest products, news and special offers via e-mail.
Everyone that enters will have the option to opt-out of receiving marketing communications from us. If you do not wish to continue to receive marketing updates, click on the “unsubscribe” link in any email communications which we might send you.
Voucher and Discount Promotional Codes
Our promotional codes entitle you to a specified % off full price products purchased online at bouncebedding.com while stocks last. The code must be entered at the checkout to redeem the discount, and be used within the specified validity period. Discount codes only apply to full priced items, and cannot be used in conjunction with any other offer, sale, or promotional discount. We have the right to change or end the offer at our own discretion.
If you are redeeming a refer a friend code – the minimum spend must be $80 in order validate the discount.
Further or more detailed promotional terms and conditions available here.